At Just Shop Saga, every product is custom-made and personalized specifically for you using the photo or details you provide. Because each order is created uniquely for one customer, we do not accept returns, exchanges, or cancellations once production has started.
As all our products are personalized, we do not accept returns for:
Change of mind
Incorrect size selected by the customer
Incorrect photo uploaded by the customer
Delay caused by courier services
Minor color variations due to screen/display differences
Refunds will only be provided if:
You receive a damaged product.
You receive the wrong item.
The product has a manufacturing defect.
To request a replacement or refund, please contact us within 48 hours of delivery with:
Your order number
Clear photos/videos of the product and packaging
After verification, we will arrange a replacement or process a refund where applicable.
Orders can only be cancelled before production begins. Once your personalized product enters production, cancellation is not possible.
Customers are responsible for uploading clear, high-quality photos. We provide a complimentary photo quality check before printing, but the final artwork depends on the quality of the image submitted.
If you have any questions regarding your order, please contact our support team. We are always happy to help.
