Refund & Return Policy

At Just Shop Saga, every product is custom-made and personalized specifically for you using the photo or details you provide. Because each order is created uniquely for one customer, we do not accept returns, exchanges, or cancellations once production has started.

Returns

As all our products are personalized, we do not accept returns for:

• Change of mind

• Incorrect size selected by the customer

• Incorrect photo uploaded by the customer

• Delay caused by courier services

• Minor color variations due to screen/display differences

Refunds

Refunds will only be provided if:

• You receive a damaged product.

• You receive the wrong item.

• The product has a manufacturing defect.

To request a replacement or refund, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos/videos of the product and packaging

After verification, we will arrange a replacement or process a refund where applicable.

Order Cancellation

Orders can only be cancelled before production begins. Once your personalized product enters production, cancellation is not possible.

Photo Responsibility

Customers are responsible for uploading clear, high-quality photos. We provide a complimentary photo quality check before printing, but the final artwork depends on the quality of the image submitted.

Contact Us

If you have any questions regarding your order, please contact our support team. We are always happy to help.